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Welcome to Your Building Website

A Guide for Residents & Unit Owners

Version 2.0  ·  March 2026

Section 1 — What Is the Building Website?

Your building has a website that gives residents access to important documents, reports, and community information — anytime, from any device.

The site has two areas:

• Public area — open to anyone, no login required. Contains general information, building rules, forms, and public documents.
• Private area (Resource Center) — for unit owners only. Requires a personal login. Contains financial documents, board minutes, resident reports, and more.

Section 2 — Public Resources

The following resources are available to anyone visiting the site — no account needed:

Section 3 — Logging In

Your Credentials

When you were added to the system, the board sent you an email with your login credentials. If you did not receive this email, check your spam folder or contact your board — the address registered with the association may need to be updated.

• Username: first initial + last name (e.g. Jane Smith → jsmith)
• Temporary password: provided in the email from your board

First Login

The first time you log in, you will be asked to choose a new personal password. Pick something you will remember — your temporary password will no longer work after this step.

How to Log In

1. Visit your building’s website
2. In the site menu, go to Resources Private
3. Enter your username and password
4. Click Log In

You will stay logged in for the duration of your browser session. Closing the browser will log you out.

Section 4 — Private Resources

Once logged in, you have access to the following owner-only resources:

Downloading Documents

All documents can be opened and downloaded directly from the website. Click any file name to view it; look for a download button to save a copy to your device.

Section 5 — Finding Documents with Search

How Search Works

The website has a built-in search that looks across all documents at once — public and private — so you don’t need to know which folder something is in. It also searches tags that the board has added to documents, so you can find files even when the exact filename isn’t obvious.

Login Required

Because search covers all documents including private ones, you will be asked to log in when you open the search page. Make sure you have your username and password ready before using search.

How to Search

1. Click the Search button in the site menu
2. Log in when prompted
3. Type one or more keywords — for example: budget, minutes, parking, rules
4. Matching documents appear instantly
5. Click any result to open the document

Section 6 — Ask Woolsy — Your Building Assistant

What Is Woolsy?

Woolsy is the AI assistant built into your building website. Look for the button floating in the corner of every page — click it to open the Woolsy chat panel where you can ask questions about the building in plain language.

Woolsy is available to everyone on the public website, no login required. If you are not yet logged in, Woolsy will offer a login form right inside the panel — no need to navigate away. Logged-in owners get a full chat interface with conversation history.

What Woolsy Can Help With

Woolsy is trained on your building’s governing documents — the Declaration of Condominium, Bylaws, Rules and Regulations, and Board guidelines. It can answer questions like:

• “Are pets allowed? What is the weight limit?”
• “What are the rules for renting out my unit?”
• “Can I install a washing machine?”
• “What are the hours for renovation work?”
• “How do I request approval for an alteration?”
• “What are the guest parking rules?”

What Woolsy Cannot Do

• Woolsy cannot make decisions on behalf of the board or grant exceptions to rules
• Woolsy does not have access to your personal account, payment history, or violation records
• Woolsy cannot tell you the outcome of a pending board decision
• For anything requiring a formal board response, contact the board directly

Good to know: Woolsy’s answers are based on the governing documents on file. If a rule has changed recently and the documents haven’t been updated yet, Woolsy may not have the latest information. When in doubt, confirm with the board.

Section 7 — My Account

Your Account Hub

When you are logged in, open My Account from the Admin menu in the navigation bar. You can also find it in the Resource Center. From there you can:

• My Unit Info — view what the association has on file for your unit (residents, vehicles, emergency contacts). If anything is incorrect, use the Request a Change button to notify the board — they will update the database.
• Change Password — update your login password at any time
• Ask Woolsy — open the Woolsy chat assistant directly from your account page

Changing Your Password

1. Open the Admin menu in the navigation bar and click My Account
2. Click the Change Password card
3. Enter your current password, then your new password twice
4. Click Save

Choose a password you don’t use elsewhere. Your account gives access to financial and personal information about your fellow residents — keep it secure.

Requesting a Change to Your Unit Information

If your name, email, phone number, vehicle, or any other detail on file is incorrect:

1. Open the Admin menu and click My Account, then My Unit Info
2. Review the information shown for your unit
3. Click Request a Change and describe what needs to be updated
4. The board will receive your request by email and update the database

Note: You cannot edit your own record directly — all changes go through the board to maintain the integrity of the association database.

Section 8 — Forgot Your Password?

If you can’t remember your password:

1. Go to the login page
2. Click Forgot password?
3. Enter your username
4. A temporary password will be emailed to the address the board has on file for you
5. Log in with the temporary password — you will be prompted to set a new one immediately

No email received? Check your spam folder. If it’s not there, contact your board — the email address on file may need to be updated.

Section 9 — Getting Help

Before contacting the board, try Woolsy — click the button in the corner of the website. Many common questions about rules, procedures, and building policies can be answered instantly.

If you still need help, the website is managed by your board:

Issue	What to Do
Can’t log in / password issues	Use the Forgot Password link, or contact your board
Never received login credentials	Contact your board — your email address may need to be updated in the association database
Question about a building rule	Ask Woolsy first — click the button in the corner of the website
Missing document	Contact your board; they may need to upload it
Wrong information in the resident directory	Contact your board to have the database updated
Technical issues with the website	Your board can contact SheepSite support